Legal Disclosure
All informations about our business in accordance with §5 DDG of the German Digitale-Dienste-Gesetz (the German national "Digital Services Act"):
GRAZIERA online retail
URL: https://graziera.de
Phone number: (+49) 0176 80564340
Contact e-mail address: kontakt@graziera.de
Customer service e-mail address: kundenservice@graziera.de
Company address:
Tal 44
80331 Munich
Germany
Represented by: Jessica Lindnerova
VAT / sales tax ID number: DE464354273
Consumer Dispute Resolution:
We are neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.
Copyright Notice:
The content and works created by the site operator on this website are subject to German copyright law. The duplication, editing, distribution, and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are permitted for private, non-commercial use only.
Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please notify us accordingly. Upon notification of violations, we will remove such content immediately.
Frequently Asked Questions
Are your items authentic?
Yes. All our items are 100% authentic and in pristine new with tags condition.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards:
Visa, Mastercard, American Express, Maestro, UnionPay
- Digital wallets:
PayPal, Google Pay, Apple Pay
- Klarna
Shipping
We offer standard and express shipping using DHL, FedEx or UPS to Germany only.
Due to the ongoing uncertainties regarding the new PPWR regulation by the EU, we are unable to offer EU-wide shipping at this time.
Orders using standard shipping are estimated to reach you within 5 - 7 business days.
Shipping is free for orders over 200,00€.
Returns & refunds
Starting from the day you have received your package, you have 14 days to request to return and refund your order.
After your request, we will send you a return label. You must return your items using either DHL, FedEx or UPS.
Once we have received your return, all items will be thoroughly checked. In order to receive a refund, the item must be in unused, undamaged, pristine condition with all its original tags intact. You must also return the branded boxes or dust bags that the item may have been delivered in.
Please do not use an item's original branded packaging, such as for example a shoe box, to ship your return back to us. Simply reuse the packaging we sent your order in, or use a new carton box.
After the returned items have been checked and your refund has been authorized, we will send your refund within 5 business days through your original payment method.