FAQs

Yes. All our items are 100% authentic and in pristine new with tags condition.

We accept the following payment methods:

• Credit and debit cards:

Visa, Mastercard, American Express, Maestro, UnionPay

• Digital wallets:

PayPal, Google Pay, Apple Pay

• Klarna

We offer standard and express shipping using DHL, FedEx or UPS to Germany only.

Due to the ongoing uncertainties regarding the new PPWR regulation by the EU, we are unable to offer EU-wide shipping at this time.

Orders using standard shipping are estimated to reach you within 5 - 7 business days. 

Shipping is free for orders over 200,00€.

Starting from the day you have received your package, you have 14 days to request to return and refund your order.

After your request, we will send you a return label. You must return your items using either DHL, FedEx or UPS.

Once we have received your return, all items will be thoroughly checked. In order to receive a refund, the item must be in unused, undamaged, pristine condition with all its original tags intact. You must also return the branded boxes or dust bags that the item may have been delivered in.

Please do not use an item's original branded packaging, such as for example a shoe box, to ship your return back to us. Simply reuse the packaging we sent your order in, or use a new carton box.

After the returned items have been checked and your refund has been authorized, we will send your refund within 5 business days through your original payment method.